Privacy Policy

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Last Updated: June 9, 2025

Your privacy is important to Imagine Going There Travel ("we," "our," "ours," "Company"). We are committed to protecting your personal information and will not rent or sell your information to third parties except as described in this policy.

We may update this policy from time to time. If we make material changes, we will notify you by revising the date at the top of this policy and may provide additional notice through our website or email. We encourage you to review this policy regularly.

By using our website and services, you agree to the privacy practices described in this policy. If you do not agree, please stop using our website and services.

When you call us or use our website to book travel, we collect contact information including your name, email address, phone number, and home address. We also gather travel-specific information such as your gender, date of birth, and passport or driver's license numbers. For payment processing, we collect your credit card number, billing address, and security code. To ensure your trip meets your needs, we may collect information about dietary requirements, accessibility needs, and other special requests. If you're traveling with others, we'll collect their names and relevant details as well. We also ask for emergency contact information including names and phone numbers.

When you visit our website, we automatically collect certain information about your device including your IP address, browser type, and operating system. We track how you use our website such as which pages you view, how long you spend on our site, and how you found us. We may also collect general location information based on your IP address.

We use cookies and similar technologies to remember your preferences, analyze website performance, provide relevant content, and measure the effectiveness of our marketing efforts. You can control cookies through your browser settings, though disabling them may affect how our website functions.

We may also receive information about you from our travel partners including airlines, hotels, cruise lines like Viking Cruises, travel insurance providers, and payment processors.

We use your personal information primarily to provide travel services. This includes processing and managing your travel bookings, coordinating with airlines, hotels, cruise lines, and other travel providers, sending booking confirmations and travel documents, providing customer support before, during, and after your trip, and processing payments and handling billing.

We communicate with you to send booking confirmations and itineraries, provide important travel updates and changes, respond to your questions and requests, send newsletters and travel offers when you've given us permission, and contact you about future travel opportunities that might interest you.

To improve our services, we analyze how customers use our services, develop new travel products and packages, conduct customer satisfaction surveys, and work to prevent fraud and enhance security. We also use information for legal and business purposes including complying with legal requirements, protecting our rights and resolving disputes, and supporting our business operations.

To complete your travel arrangements, we must share your information with various travel service providers. Airlines need your information for flight bookings and check-in processes. Hotels and resorts require details for room reservations and to accommodate special requests. Cruise lines, including Viking Cruises, need your information for cruise bookings and onboard services. Tour operators use your details for excursions and activities. Travel insurance providers need information for coverage and claims processing. Ground transportation companies require details for transfers and car rentals.

We also work with various service providers who help us operate our business. Payment processors handle credit card transactions securely. Technology providers manage our website hosting and customer management systems. With your consent, marketing partners help us send newsletters and promotional materials. Customer service platforms assist us in providing support to you.

We may share information when required by law or to comply with legal processes or government requests, protect against fraud or security threats, enforce our terms of service, or protect our rights, property, or safety. If we sell our business or merge with another company, your information may be transferred as part of that transaction.

Since we book travel worldwide, we may need to share your information with travel providers in other countries to complete your reservations. We work with reputable partners and require them to protect your information appropriately. 

We keep your personal information for as long as necessary to provide travel services and handle any issues that arise, comply with legal requirements which typically require us to maintain financial records for seven years, maintain customer relationships, and resolve any disputes. We securely delete information when it's no longer needed.

We protect your information through secure payment processing systems that don't store complete credit card numbers, encrypted data transmission, access controls that limit who can view your information, regular security updates and staff training, and secure storage systems. While we implement strong security measures, no internet transmission is completely secure.

You have several rights regarding your personal information. You can request a copy of the personal information we have about you and ask us to correct any inaccurate or outdated information. You can also update your contact preferences at any time.

You may request deletion of your personal information, though we may need to keep some information for legal compliance and to maintain records of completed transactions. You can opt out of marketing emails, promotional phone calls, and direct mail. You also have the right to opt out of the sale or sharing of personal information for advertising purposes. Additionally, you can request to receive your information in a format that you can use elsewhere.

To exercise your privacy rights, you can contact us through several channels: 

Email: carol@imaginegoingthere.com

Phone number: (770) 421-9627

Address: 3600 Dallas Hwy Suite 230-215 Marietta GA 30064

Or use our contact form at: https://imaginegoingthere.com/contact

We will respond within 15 business days and may need to verify your identity before processing certain requests.  

California residents have additional rights under California law including the right to know what personal information we collect and how we use it, the right to request deletion of personal information, the right to opt out of sale or sharing of personal information, the right to correct inaccurate information, and the right to non-discrimination for exercising these rights. You can exercise these rights through our Do Not Sell or Share My Personal Information link.

If you live in Colorado, Connecticut, Delaware, Iowa, Maryland, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, Virginia, or Washington, you may have additional privacy rights under your state's laws. Contact us to learn about your specific rights.

We recognize Global Privacy Control signals from your browser. If your browser sends a GPC signal, we'll treat it as a request to opt out of the sale or sharing of your personal information for advertising purposes.

For travelers aged 13-17, we provide enhanced protections as required by state laws, including parental consent requirements in some states.

Our website may contain links to airline, hotel, and other travel provider websites. This privacy policy doesn't apply to those sites, so we encourage you to review their privacy policies before providing any information.